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Your Meter is About to Get Smarter

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The Gulf Power Smart Meter is a proven, accurate digital meter that measures electricity used by a customer and transmits the energy use to Gulf Power through a wireless radio signal.

Gulf Power and Southern Company Smart Meters have been used and tested for more than eight years, with close to 4 million installed in Northwest Florida, Georgia and Alabama. Smart Meters With Smart meters, Gulf Power no longer needs to send meter readers out every month.

Gulf Power Smart Meters are secure. Just like a mechanical meter, the Smart Meter only reports whole-house energy-usage data and sends it over a private, dedicated network. The data is stored on secure company servers and is used only by the utility for billing and solving customer concerns.

Gulf Power Smart Meters are safe. Gulf Power Smart Meters operate within the safe power limits regulated by the Federal Communication Commission. Smart Meters transmit relatively low-power radio signals — similar to those used by cell phones, baby monitors and garage door openers - and transmit for about one second per day.

Gulf Power's Smart Meters offer a host of benefits for customers that include improved system maintenance, improved response time to outages, live outage maps, and power consumption information available to customers to manage their own energy use.

What are Smart Meters doing for customers now?

  • Increased privacy - Smart Meters eliminate the need for representatives to regularly visit customers to read the meter, increasing customer privacy.
  • Quicker power restoration times - Smart Meters will notify Gulf Power immediately in the event of a power outage, helping Gulf Power to respond quickly restore power.
  • Pinpoint any problems in the electric service system. This means service technicians can resolve issues before they lead to larger power outages.
  • Energy usage information - Smart Meters transmit energy use daily, which allow customers to log in to their account on MyGulfPower.com to view and monitor their own energy usage. This gives them more control over the monthly bill.
  • Online Outage Maps - Live tracking of the Gulf Power system to allow customers to monitor power restoration following a storm or other incident.

How do Smart Meters work?

Smart Meters are connected to the same wiring and socket as the mechanical meters they replaced. Both kinds of meters measure electricity use. The key difference is the radio inside the Smart Meter transmits this energy use information though a low-power radio signal to a nearby secure tower. The total transmission time of this information is about one second per day.

Are Smart Meters safe?

To send information, Smart Meters transmit relatively low-power radio signals, similar to those used by cell phones, baby monitors and garage door openers.

Gulf Power Smart Meters operate at a fraction of the safe power limits identified by the Federal Communication Commission. In fact, Gulf Power and other Southern Company Smart Meters operate at a fraction of the exposure of WiFi, microwave oven, cordless phones and cellular phones.

Are Smart Meters secure?

Customer usage data is sent over a private, dedicated network. The meter information is identified by radio number only, not the customer's name or address. Usage data is stored on secure company servers and is used by the utility for billing and solving customer concerns. This information remains private and is not shared or sold to third parties.

What data can Smart Meters read?

A Smart Meter only gathers whole-house readings, just like a mechanical meter. It does not have the ability to monitor or control individual appliances. While Gulf Power Smart Meters can't control equipment, the instant connectivity allows customers to participate in special pricing programs. Customers who participate in time-of-use programs such as Energy Select can control their thermostat and water heater through a device connected directly to their thermostat and water heater inside their home. Before Smart Meters were installed, Gulf Power had to install a special device on the meters to allow communication with this equipment for Energy Select customers.

Who has Smart Meters?

The Smart Meter is the standard approved meter for Gulf Power and its Southern Company affiliates — and is approved by the Florida Public Service Commission and the FCC.

Where can I learn more about the Smart Meter?

Please call our Customer Care Center at 800-225-5797.

Learn more about this and other innovations that Gulf Power, and our parent Southern Company, are implementing.