Scammers target residential and business customers through various scams including posing as an FPL employee going door-to-door, via phone calls or text, and online by posting imposter websites or phone numbers. Scammers often threaten disconnection unless immediate payment is made via phone, text or in person.
Make sure you and your loved ones know the key signs of scams and how to keep from being targeted.
Only pay your bill through one of the approved methods on FPL.com/waystopay.
To contact FPL, call the number on your bill. Don’t use an online search.
Hang up on suspicious callers demanding immediate payment and threatening immediate disconnection.
Delete suspicious text or email asking for payment.
Shut the door and call the police if a visitor without FPL identification tries to collect payment or aggressively sells you any products.
Don’t trust Caller ID, scammers can manipulate the name to appear to be FPL. Call the number on your bill.
Stay informed, stay secure.
FPL will not ask customers to pay outside of our authorized forms of payment through authorized payment locations.
Contact the FPL care center using the phone number on your bill, and local law enforcement if you think you have been a victim of a scam or identity theft.
For phone or digital scams, you should also file a complaint with the Federal Trade Commission (FTC) and Florida’s state consumer protection agency.
FPL takes the security of your information very seriously. We have robust policies, processes and systems to safeguard your information. We are also a proud member of Utilities United Against Scams.